Service Standards
A public statement of how AlderStone Projects works — written so customers know exactly what to expect.
I treat every property and every customer with courtesy, care, and respect. I arrive when I say I will, behave appropriately on site, and leave the space tidy at the end of each working session.
Updates are clear, in plain language, and at intervals agreed at the start of the project. If something changes, you'll hear about it from me directly and promptly.
Prices, scopes, and timelines are written down before work begins. There are no hidden fees and no quietly added extras.
Every project begins with a written scope describing what's included, what isn't, the schedule, and the agreed cost. The plan is the contract.
Work is delivered to a studio standard of finish, reviewed with you at completion, and any items raised within the agreed scope are addressed before sign-off.